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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chevy Homan

September 21, 2024

5  out of  5
rating by Chevy Homan
"Jeff is awesome! He has a great team, highly recommend. State Farm however, is a joke who deserves zero stars for being liars and ridiculously raising premiums. They are of no value and nothing more than corporate scammers. They should be embarrassed and ashamed of themselves. Jeff deserves better than State Farm. Customers deserve better than State Farm."
We responded:
"Chevy, thank you so much for taking the time to share your feedback about your experience at our agency. We truly appreciate your kind words and recommendation. It's wonderful to hear that we were able to exceed your expectations and provide exceptional service. We do understand your frustration with the premium increase from State Farm, and we apologize for the negative experience it creates. At our agency, we strive to provide honest and transparent service to all our customers, ensuring that they have the best coverage options at competitive rates. We believe in putting our customers' needs first and providing them with the highest level of care. We sincerely appreciate your recognition of myself and the hard work of our team. They take pride in delivering outstanding service and making the insurance process as seamless as possible. Your recommendation means a lot to us, and we are committed to continuing to serve you and all our customers with the utmost professionalism and integrity. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help and provide you with the best insurance solutions. Best regards, Jeff Lucas "
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Eric Troike

August 14, 2024

5  out of  5
rating by Eric Troike
"Jeff Is very helpful with our Insurance needs! Been with him for awhile now!"
We responded:
"Hi Eric, Thank you for your loyalty and for sharing your experience! We are pleased to hear that our team has been consistently helpful with your insurance needs over the years. We appreciate your feedback. - Jeff"
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Wayne Kirk

June 19, 2024

5  out of  5
rating by Wayne Kirk
"I have been a State Farm insured for nearly 40 years now. As my career moved me across the US I have had many agents as you would expect. I will tell you that Jeff’s office/staff are easily the best I’ve experienced over these many years. I have been with Jeff’s office now for almost 4 years and from the very beginning have been very accommodating and responsive to any of our needs or questions, they always reach out to me to schedule an annual review of my policy and coverages to make sure I have the best insurance possible for home and auto. His staff is always happy to assist with any issues and always follow up to make sure you know your value to State Farm. I have had nothing but 5 STAR service from Jeff’s office/staff. Easily the best agent I have had in my near 40 years with State Farm."
We responded:
"Hi Wayne, Thank you for your five-star review. Our team is happy to learn about your loyalty to us throughout the years. At the Jeff Lucas State Farm Agent team, we aim to provide our customers with five-star service. We are glad to learn we have been responsive and accommodating to your needs. We appreciate your support and hope to continue serving you! - Jeff Lucas"
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Brian VanAlstine

May 17, 2024

5  out of  5
rating by Brian VanAlstine
"Jeff is a top-notch guy and very respectable. Macala is an amazing communicator and gets the job done in the office. Their professionalism is A1."
We responded:
"Hi Brian, We appreciate your five-star review. The Jeff Lucas State Farm Agent team is happy to hear we effectively assisted you. We are happy to take care of your family. - Jeff Lucas State Farm Agent"
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Jason Roth

April 27, 2024

5  out of  5
rating by Jason Roth
"I had a wonderful experience dealing with Macala at State Farm. Highly recommend checking them out if you’re in the market to get or switch insurance companies."
We responded:
"Hi Jason, Your five-star review warms our hearts. Our team is overjoyed to learn about your excellent experience with Macala. We appreciate you considering to recommend us to others. - Jeff Lucas State Farm Agent"
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doug washek

March 11, 2024

5  out of  5
rating by doug washek
"Good staff. Good service. Give them a try."
We responded:
"Hi Doug, Our team appreciates your positive feedback. We are delighted you had a good experience with our staff. Thank you for your support and recommendation. - Jeff Lucas State Farm Agent"
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Lori Fox

February 3, 2024

5  out of  5
rating by Lori Fox
"Jeff is very friendly and easy to talk to. He is very knowledgeable and gave me options to help me find what was best for me. Excellent service with a smile."
We responded:
"Hi Lori, thank you for your five-star review. The Jeff Lucas State Farm team is pleased to learn we assisted you with choosing your coverage. Please contact us if you have any further questions. It was a pleasure working with you - Jeff Lucas"
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David Munson (damlegend)

December 16, 2023

5  out of  5
rating by David Munson (damlegend)
"Cordial, accurate, and quick"
We responded:
"Hi David, we’re overjoyed to hear about your excellent experience at our office. Please contact us for additional questions or concerns related to coverage. Thanks again for choosing Jeff Lucas State Farm! - Jeff "
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Bergan Dickinson

September 21, 2023

5  out of  5
rating by Bergan Dickinson
"Jeff was so helpful with my business insurance, making sure to give me everything that I needed for assurance. Jeff is definitely willing to give great client care and is wonderful to work with. I’m very happy I was able to get help from him."
We responded:
"Hi Bergan, I’m happy to hear you had a great experience with your business insurance. Our commitment to providing excellent customer service and ensuring you’re properly protected is so important, and it’s wonderful to know that your experience was exceptionally positive. We are here any time you need assistance! - Jeff"
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Firelands Vermilion Employee

July 25, 2023

5  out of  5
rating by Firelands Vermilion Employee
"Jeff and his staff are efficient and will help save you time and money. Referred multiple friends and customers and they have always been treated with great pricing and first class service."
We responded:
"Thank you so much for the 5-star review! I truly believe our team is a shining example of efficiency and a strong commitment to delivering exceptional service. I am impressed to hear how they have effectively helped you save time and money. Their unwavering commitment to providing competitive pricing has undeniably left a positive impression. I’ll definitely pass on your kind words to the team! - Jeff"
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kevin wylie

June 24, 2023

5  out of  5
rating by kevin wylie
"Thank your for all your help. We dealt with Macala and she was very friendly, knowledgeable, professional, and over all fast! Oh yes, and cheaper than our previous carrier as well. Win, win! We appreciate you. The Wylie's"
We responded:
"Kevin, we're thrilled to have had the opportunity to assist you, and we're delighted to hear that Macala State Farm team provided you with excellent service. We believe in providing our customers with the best value for their insurance needs, and it's wonderful to hear that you found our services to be a win-win. We'll be sure to share your kind words with Macala! - Jeff"
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megan Richardson

June 21, 2023

5  out of  5
rating by megan Richardson
"Macala is very professional and easy to work with!"
We responded:
"Hi Megan, we are happy that your experience has been nothing short of exceptional. Macala takes great pride in providing great service and ensuring a smooth and enjoyable experience for our customers. We appreciate your recognition of Macala and we will be sure to pass along your kind words. - Jeff"
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Angela Miller

June 14, 2023

5  out of  5
rating by Angela Miller
"Wonderful people that helped us when switching insurances. They were WAY cheaper than who we had before. They are very helpful and I highly recommend reaching out to them for any of your insurance needs."
We responded:
"Hi Angie, I'm so glad to hear that you had a positive experience switching to our State Farm office! Finding a more affordable option that provides excellent customer service is always a win. Thank you for recommending us as a reliable choice for your insurance needs! – Jeff "
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LaToya Aaron

June 12, 2023

5  out of  5
rating by LaToya Aaron
"My experience with Jeff and Macayla was a great experience. They answered all my questions and did everything I wanted."
We responded:
"Latoya, thanks for sharing your feedback about your experience with Melinda! This is what we love to hear. We take pride in our customer service every day. We're here for you any time! - Jeff"
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Christine Coiffard

June 8, 2023

5  out of  5
rating by Christine Coiffard
"I came in today and was greeted by the receptionist in a friendly manner. I met with Jeff and he made me feel comfortable and got me in and out of there saving me money with new car insurance."
We responded:
"Hi Christine, thank you for taking the time to share your positive experience! I’m delighted to hear that your visit to our office started on the right foot, with a friendly greeting! I am happy to hear that I made you feel comfortable throughout the process and I was able to help you with finding the best options. We’re always here for you when you have questions! – Jeff"
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Ryan Griggs

March 31, 2023

5  out of  5
rating by Ryan Griggs
"Affordable insurance and very kind staff. Communication is great; always helpful and quick to respond."
We responded:
"Hi Ryan, thank you for sharing your review with us! Quick communication with our customers is a key to our success and I'm glad you had that experience. My team and I will always be here to help. Please reach out anytime! - Jeff "
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Angie Miller

October 19, 2022

5  out of  5
rating by Angie Miller
"Wonderful experience! Angela was a big help, thanks for saving us money!"
We responded:
"Thank you so much for the great feedback, Angie! We're glad that Angela is part of our team. We love to hear about our customers saving money! Reach out any time, we will always be here for you! - Jeff"
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Robin Hodgkinson

October 15, 2022

5  out of  5
rating by Robin Hodgkinson
"Thank you Macala for the savings on our insurance. Was a pleasure working with you."
We responded:
"We sincerely appreciate your positive feedback, Robin! I’m glad we were able to help you save on your insurance. Macala and our team are here for you! Very nice to meet you – Jeff"
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S Battle

October 13, 2022

5  out of  5
rating by S Battle
"Macala is AMAZING!! She was super informative, helpful, kind, and took care of us getting our insurance with absolutely no hassles at all! I highly recommend her to anyone!! Thank you Macala! You are the best!"
We responded:
"Thank you for the awesome feedback! We agree with you on everything about Macala. We’re so lucky to have her and I’ll make sure she gets the message. Our whole State Farm team including Macala are always here for your insurance questions! – Jeff"
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nichole hunter

October 12, 2022

5  out of  5
rating by nichole hunter
"Macala was absolutely amazing she answered everything I needed to know about auto and life insurance and got me a way better quote on car insurance for 2 cars then the insurance company I was dealing with before, Now i’m all set up with car insurance and life insurance and I am so happy with my monthly payments very affordable, I’m going to recommend everyone too you, thank you so much you we’re absolutely fantastic!"
We responded:
"We really appreciate your feedback, Nichole! We love to see this but can’t say we’re surprised to hear this about Macala. I'm so glad you got a good quote for your Auto and Life Insurance. We’re here if you have any family or friends that could use a review of their insurance and have an experience like yours. Our team is always here for you! – Jeff"
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Alex Pavlica

October 10, 2022

5  out of  5
rating by Alex Pavlica
"Macala was an absolute pleasure to work with. Very knowledgeable and had me covered across the board in record time. Great Job All Around!"
We responded:
"Thank you for the great feedback, Alex! We love our team and are grateful to have Macala as part of it. Our whole State Farm team including Macala will always be here to support you! – Jeff"
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Katherine Chandler

October 7, 2022

5  out of  5
rating by Katherine Chandler
"Like a good neighbor! Jeff Lucas and his Associates... is there!! Thank You!"
We responded:
"Hi Katherine, thank you for the great review! We certainly appreciate it. My team and I will always be there for you; that’s what good neighbors are for. Take care! – Jeff"
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Cutnaw Steve

October 4, 2022

5  out of  5
rating by Cutnaw Steve
"His staff is amazing and will go above and beyond."
We responded:
"Hi Steve, I love to hear this! Thank you for sharing your experience. I am proud of the work my team does every day. We're here for you any time! - Jeff"
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Erica Ward

September 27, 2022

5  out of  5
rating by Erica Ward
"I absolutely love when I have to go in or call The Jeff Lucas State Farm team, every person in the office is absolutely phenomenal. They are professional prompt, and will always give you the best service! Thanks guys at the Jeff Lucas team for all you do!"
We responded:
"Hi Erica, thank you for the kind words! We love to hear from you and see you in the office too! We are proud of our team & the work we do, so I’m so happy to hear this. We appreciate your business with us and please continue to reach out or stop by any time! – Jeff"
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Colette “Cookie” Maxwell-Twarek

September 22, 2022

5  out of  5
rating by Colette “Cookie” Maxwell-Twarek
"Macala is a dedicated and knowledgable young lady that will keep your needs as her top priority, all while saving you $$$$. She will take care of everything! Just hand over your current policy and information and she'll do the work."
We responded:
"Thank you, Cookie for the great feedback! We are so grateful to have Macala on our team. Glad to hear it was a smooth transition. Macala, myself, and our whole team are here for your insurance support. Call us anytime! - Jeff"